Contact Fitness
Training Lab
Questions about membership, the lab, the pool or your first visit — the concierge desk answers them all from Little Bourke Street.
Phone
+61 3 9177 4529
Weekdays 5:30am–9pm, weekends 7am–7pm
fitnesstraininglab@gmail.com
For bookings, press and partnerships
Hours
Staffed: Mon–Fri 5:30–21:00
Sat–Sun 7:00–19:00
Members: 24/7 with Face ID
Send the concierge
a note
Tell us what you're after — membership questions, corporate quotes, a lost hoodie from Tuesday (it happens).
Skip the form
Some things are faster in person or with one tap.
- Book a 50-min club tour — pick a slot
- Corporate quote — see the B2B rates first
- Guest pass for a friend — from $0–45
Reception sits just off the lift lobby on level 4. If you're here for the first time, say so — the tour starts at the door, not the desk.
Two minutes from
Parliament station
- Parliament station — Macarthur St exit, then 180m
- Trams 86/96 — Bourke St stop, cross at the lights
- Bike racks inside the lobby, monitored 24/7
- Members' parking under the building (details below)
From the boom gate
to the squat rack
in four minutes
Members register their plate once — the barrier recognises it on approach, the app assigns your locker near whichever zone you're booked into, and the shower towels are already warm.
Plate recognition
Drive up, gate opens. Visitors get a 2-hour validation at the desk.
Smart lockers
Your app key opens the locker nearest your booked zone. Lost phone? Desk has a manual override.
Car detail while you train
Express wash booked through the app — car's done before your cooldown.
Bag check
Day lockers for guests and big bags for the regulars — no extra charge.
The lounge, level 5
Quiet calls, decent chairs, filter coffee that isn't sad
The executive
lounge
If your trainer's hour ended but your working day didn't — the lounge upstairs has Zoom booths, Herman Miller chairs and wifi that doesn't sulk under load.
- 6 private call booths, bookable in the app
- Meeting room for 8 — free for members, $40/hr for guests
- House rule: laptops close at 7pm, treadmills don't argue
Quick answers
So you don't
walk past us
Three landmarks between the tram stop and our front desk.
The navy door
Between the cafe and the pharmacy — look for the copper mark.
Level 4 lift lobby
Two lifts, both stop at 4. Stairs if you're keen.
Parking entry
Laneway access — member rates apply after 4pm.
The door's navy,
the coffee's on
Come see the floors in person — it's faster than reading the whole website, though we appreciate the effort.