Terms of service
The house rules: what you're agreeing to when you join, book a session, or use this site.
The agreement in practice
- Memberships are monthly, cancellable anytime
- Classes and sessions refundable if we cancel
- Under-18s need a guardian's sign-off
- Australian Consumer Law always applies
Memberships
Memberships bill weekly or monthly depending on your plan and renew until you cancel — email us, call, or tell us at the desk before your billing date and no further payments run. There's no minimum term and no cancellation fee. Freezing for travel or injury is free for up to 8 weeks a year.
Bookings
Classes, PT sessions, lab tests and spa bookings are confirmed when you get the app or email confirmation. Late-cancel inside 6 hours and the session counts as used — we'd rather you give the spot to the waitlist. Full rules on cancellations are on the refunds page.
Using the club
Members get 24/7 access with Face ID; visitors train in staffed hours only. Don't share your access QR — the system logs entries and shared access ends the membership. Film your own sets all you like, but not other members without their say-so.
Kids Academy enrolment needs a parent or guardian's consent and emergency contact details. Under-18s on the main floors need a coach's sign-off first.
Acceptable use of this site
Use the site for its purpose — reading, booking, contacting us. Don't scrape it, don't resell access to it, and don't use the contact form for spam. We can refuse service to anyone abusing staff or other members.
Liability, kept honest
To the extent the law allows, our liability is limited to resupplying the service or refunding what you paid. Nothing here limits your rights under Australian Consumer Law — if something's broken, cancelled or wrong, we fix it. See the refunds page for the practical version.
Questions about this page?
The concierge desk handles policy questions too — fitnesstraininglab@gmail.com or +61 3 9177 4529 during staffed hours.