Privacy policy
What we collect when you join the club, book a class, or send us a message — and what we never do with it. Plain English, because privacy pages shouldn't need a law degree.
Your data, handled like a member's file
- We collect only what the club needs to run
- We never sell member data. Ever.
- You can see or delete your data anytime
- Australian Privacy Act compliant
What we collect
When you join, book a class, or fill in the contact form we keep your name, email, phone number and whatever you write in the message box. Members also have training data on file — InBody scans, VO₂ results, class history — because that's how the programming works.
If you use the club app we store your bookings, locker assignments and access logs (needed for the 24/7 entry system to work and for building security).
What we don't do
We don't sell data to anyone, we don't buy data from anyone, and we don't run third-party ad trackers on this site. Your health metrics stay between you, your coach and the lab file — employers on corporate plans see anonymised aggregates only, never individual scans.
Payments
Memberships and services are billed through our payment processor — we never see or store your full card number. Corporate invoicing is handled separately through accounts.
Your rights
Under the Australian Privacy Act you can ask to see what we hold about you, correct it, or have it deleted. Email fitnesstraininglab@gmail.com and we'll action it within 30 days — usually much faster.
Deleting your file ends your membership record, so we can't keep your training history for a future return. If you're just pausing, ask us to freeze instead.
Also worth a skim
Our legal & GDPR page covers the heavier regulatory detail including international visitors' rights. The cookie policy explains the one banner you'll see on the homepage. And refunds covers what happens when something doesn't work out.
Questions about this page?
The concierge desk handles policy questions too — fitnesstraininglab@gmail.com or +61 3 9177 4529 during staffed hours.